The generation and assurance of quality is an interdisciplinary task in the company. Every function is responsible for the quality of its performance.

1 General Manager:

The General Manager shall define the quality policy and objectives of the company, and has ultimate responsibility to ensure that all requirements of the standard are implemented and maintained.

2 Every employee at every level:

• To report quality problem/non-conformity immediately.

3 Every employee with decision authorisation:

• To take the necessary action and precaution measures to prevent non-conformities/failures.
• To control rectification of the non-conformity until its complete repair.
• Not allow nonconformity to move further through the system, without reporting it and having written consent of the customer, as well as written consent of the Quality Manager.

4 Quality Manager:

• To introduce and support an effective QA-System in accordance with ISO 9001.
• To maintain and administer the QA-System.
• To control through program of internal quality audits, the running and effectiveness of the QA-System. To submit audit report to the MR.
• To initiate corrective and preventive action and follow up their execution.
• To stop the construction/installation for quality reasons.
• To exercise activities from the Quality plan related to suppliers and subcontractors.
• To arrange and conduct quality assurance training for employees as required.

5 Management Representative for Quality

• To control continually, running and effectiveness of QA-System.
• To approve the program of internal quality audits and initiate audit at any time, when required.
• To propose and implement programs for constant quality improvement.
• To lead quality assurance function in the company, and provide all necessary resources for its functioning.
• To report about quality and initiate proposals for quality improvements and preventive actions to the General Manager and management of the EME at management review meeting.

6 Project managers:

• To maintain effective quality assurance system at site (process control, document control, etc.).
• To provide program of the project and ensure monitoring of the project work through progress reports. To adjust the Program if necessary, to comply with requirements.
• To assure optimum quality of the project work, following activities through the Quality Plan.
• To implement corrective action/improvements and measures of precaution in order to correct or prevent non-conformities.
• To ensure use of the latest modification of drawings at site.
• To attend customer complaints immediately after its being registered.

7 Site engineers:

• To maintain requirements from process control procedures.
• To carry out and co-ordinate with client all test and inspection activities, according to the Quality Plan.
• To verify quality of incoming material.
• To carry out commissioning activities and sign list of snags and follow-up its rectification.
• To report daily about workforce, material used and progress achieved in the project, to the Project Manager.

8 The management:

To maintain and carry out through requirements of the Standard.

9 Internal auditors

-To carry out internal quality audit in the company.

-To agree corrective action with auditee.

-To carry out a follow-up audit to assess results of corrective action.

-To submit internal audit report with all valid evidence, to the Quality Manager.

-To carry out some activities from the Quality Plan regarding suppliers and

subcontractors.(Capability studies and quality assessments).

2. RESOURCES

All personnel employed shall posses required education and experience or will be trained for assigned jobs to be capable to satisfy all requirements of customer’s specifications, and this Quality Management System. Internal Auditors are trained and their independence from activity to be audited by them is ensured. In addition EME shall identify, as required, other resources required in terms of material (equipment), training etc., and provide adequate resources.

3. MANAGEMENT REPRESENTATIVE

The Management Representative is nominated by the General manager to take responsibility for quality and to ensure effectively implementation, maintenance and control of the QMS. He is responsible to provide all necessary resources for running of the QMS and to report about efficiency and suitability of the QMS at the Management Review meeting.

4. MANAGEMENT REVIEW

The Management of EME is responsible for achieving the quality goals. The Management Representative for quality, reports to the GM and management about running and effectiveness of the QMS, and proposes corrective and preventive actions. The management review is arranged a twice per year, in order to review quality reports, audit reports, customers complaints, preventive actions, suitability and effectiveness of the QMS.

5. ADDITIONAL VALID DOCUMENTS:

- PROCEDURE SQP 01 MANAGEMENT REVIEW

- INDIVIDUAL EMPLOYEE JOB DESCRIPTION

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1 SCOPE

Definition of QA measures for the QMS, organisation and structure of QMS issuing and administration of the QA documents.

2 VALIDITY

It is valid for Electro Mechanical Co. L.L.C. The responsibility for introduction, maintaining and administration of the QMS remains with Quality Manager.

3 TERMS

SQP Standard Quality procedures

QMS Quality Management System

QM Quality assurance manual

QP Quality plan

QWI Quality work instructions

4 DESCRIPTION

• EME maintains QMS according to an established quality policy, which is documented in this QM.
• The QMS is based and fulfils the requirements of standards EN ISO 9001.
• The applied system is an integral part of all work sequences from acquisition tendering, engineering, purchasing, construction /installation, inspection and tests and commissioning.
• The aim of the QAS is to prevent failures, mistakes, i.e. non-conformities.
• To register immediately non-conformity after its appearance, to keep down the impact of this non-conformity, through immediate reporting and to prevent repetition of non-conformities, taking systematically preventive measures.

4.1 QAS ORGANISATION

The management representative for quality is nominated by GM and is responsible for all quality matters.

Quality Manager is Responsible for co-ordination, maintenance and control of the QMS is. He is responsible for distribution and control of quality documents and maintaining Master Files. He reports directly to the Management Representative for quality.

Effective implementation of the System is responsibility of MR, as well as Quality Manager and all senior staff of the company.

Internal Quality audit of QMS according to the standard requirements is scheduled twice a year by the Quality Manager in order to assess effective implementation of the system, its maintaining and efficiency.

Management of the company will review results of the audit, as well as customers complaints and other preventive measures and take action on improvement of the system.

The three members of EME staff are trained internal auditors. They are carrying out internal quality audit and follow up audit of taken corrective actions and report directly to the Quality Manager.

Project Managers carrying the responsibility for the quality tasks at each particular site. They are reporting to the Quality Engineer for quality matters

4.2 QUALITY PLANNING

EME will meet the Quality requirements, consistent with the QMS, through one or more of the following, as appropriate (or to meet specified requirements)

• Prepare quality plans
• Identify and acquire (purchase or hire) of inspection and test equipments, fixtures, resources and skills needed to achieve required quality
• Ensure compatibility of design, installation, servicing and test procedures and applicable documentation
• Update as necessary quality control, inspection and testing techniques
• Identify and prepare quality records.

Personnel in charge of the concerned Project, Product or Contract will be responsible for meeting the above requirements

4.3 STRUCTURE OF QUALITY DOCUMENTATION

Structure of QAS consists of:

QM Quality assurance manual

SQPStandard Quality procedures

QWI Standard Quality instructions

QP Quality plans

QS National and international standards

QR Quality reports/records

4.3.1 QUALITY ASSURANCE MANUAL

ISSUING AND ADMINISTRATION

The General Manager releases every new issue of QM; the coming into force is conformed by date and signature of the General manager and Management Representative of quality. Responsible for distribution and administration of QM is the Quality Manager.

Quality manuals, distributed internally, have a " controlled copies" status and they are under modification service.

Modification status can be seen in the head of each page. The QM is internally distributed to the General Manager, Management representative, Quality Manager, Projects Managers, Sales Managers, Administration manager, Traffic Systems Managers, Workshop Manager and Storekeeper.

The external distribution of QM is contractually agreed. Those manuals have also status of controlled copies and receiving modification service.

Distribution lists of internally, externally distributed manuals are maintained by the Quality Manager. Every controlled copy of the manual has the number.

The receipt of manual is acknowledged with signature of recipient. QM can be distributed as an information to the customers. In that case QM is not under modification service and is stamped as "Non-controlled" copy

The Quality manual is protecting by printing at colour paper, from unauthorised coping.

MODIFICATION SERVICE

The Management Representative for quality decides if the new issue of QM is needed. The new issue of QM holds the next modification index; every new issue is release by the GM of EME.

The QM is then exchanged in all internal position. The old Quality Manuals are taken back, by the Quality Manager and disposed. One copy of QM stamped as "obsolete" is kept for reference. The new issue of the manual will replace the old issue. Externally the new issue of QM will be exchanged if contractually agreed. Copy of new issue will be sent to the organisation, which certified EME and is responsible for regular surveillance audit.

FILING

Copy of every QM issued is kept for ten years in Administration documentation under responsibility of Quality Manager.

DESCRIPTION

QM is reference document for Quality assurance procedures of the company and it describes how the company meeting requirements of the standard ISO 9001/1994. Also QMS is described in the Quality manual.

QM serves as information document to EME customers.

4.3.2. STANDARD QUALITY ASSURANCE PROCEDURES

Quality procedures define:

• which measures and actions regarding quality assurance to be taken
• Scope of those measures
• applicable area and responsibility for those measures
• references of Quality Manuals and instructions should be observed.
• which quality records to be made and how long to keep them.
• quality assurance procedures are valid for every employee in relating area
• Quality Manager in co-operation with Management of the EME has the responsibility to issue and revise the quality assurance procedures with prior approval by the GM.

4.3.3. QUALITY INSTRUCTIONS

Describes work method in details in addition to the quality procedure for each site through delegation of responsibility to the site Project Engineers assure the good functioning of the QAS.

The instructions are quoted as reference in quality procedures. They are valid for pertaining employees.

4.3.4. QUALITY PLANS

Quality plans describe sequences of activities, define responsibilities for each activity and determine schedules of activities, acceptance criteria and verification personal. Some special customer requirements for quality are also observed. Quality Plans showing how the EME will met requirements from the customers specifications. For each project specific quality plan will be established, if required.

 4.3.5 NATIONAL AND INTERNATIONAL STANDARDS

Standards national and international used as reference during execution of the projects is kept under up dating service. Only the last issue of the standards should be used, if use of some other issue is not agreed.

4.3.6. RECORDS / REPORTS

Fulfilled forms are records / reports of the work according to requirements of particular procedures or instructions and Quality Plans. Records/reports are kept on the place of the work and are used as evidence about work done and verified. They will also used as evidence of implementation and running of the QMS. Records have reference and serial numbers as well as date of issue. Retention period is a minimum 2 years after completion of the project. Some records/reports are kept for reference up to 10 years.

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